A new Study Question, Q20, has been added to ITU-T Study Group (SG) 12. The scope of the new Q20 is Perceptual and field assessment principles for quality of service (QoS) and quality of experience (QoE) of digital financial services (DFS).

This new Study Question has been initiated by Focus Infocom, in the context of ground-breaking work on metrics and methodologies for Digital Financial Services, now standardized as ITU-T Recommendations G.1033 and P.1502.

Since then, the methodology has been extended further to cover a wide range of use cases for person-to-person money transfer, including inter-operator and cross-country operation. See also the News Text on the 3-country pilot testing campaign done in 2020 in the context of the Financial Inclusion Global Initiative (FIGI), a program implemented in partnership by the World Bank Group (WBG), the Committee on Payments and Market Infrastructure (CPMI), and the International Telecommunications Union (ITU) funded by the Bill & Melinda Gates Foundation.

The new Q20 will work on further evolution of metrics and methodologies for DFS. The full definition of the terms of reference can be found here.

For further information on testing campaigns, tools and methodologies, contact us directly.


Focus Infocom is a Member of ETSI and Associate Member in ITU-T SG12

ETSI membership ITU Associate